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Thankfully there are resources compiled from experts, providing practical assistance on how to avoid scams. The Australian Competition and Consumer Commission’s (ACCC) Scamwatch has identified that roughly $8.6 million has been fleeced from victims through remote access this year alone.ĭata shows that the eye-watering amount of funds stolen through remote access strategic crimes has more than tripled over the previous three years, rising a staggering $11.6 million, from $4.8 million in 2019 to $16.4 million in 2021.

However, the prevalence of such remote scams is only increasing. NSW Police posted a warning about them in 2019.Ĭybercrime Squad commander, detective superintendent Matt Craft, noted at the time, “These types of scams are becoming more frequent as scammers take advantage of new technology, products and services to convince the community to provide their personal information.”

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Peter said that being a victim to a scam has been an incredibly stressful experience and has left him and Catherine uneasy.Įxperts have seen that remote access strategies and scams, such as those requiring victims to download the relevant software like TeamView, have been circulating for a number of years. “Where a customer has been scammed, we will work tirelessly with the relevant parties to attempt to recover any remaining funds for them.”

The Commonwealth Bank says that it is not possible to comment on unique cases for privacy reasons.Ī spokesperson noted, “We are always very concerned when we are made aware of frauds and scams affecting customers and the wider community. Peter revealed that he has been told by the Commonwealth Bank the couple are not likely to get refunded for the two transactions, as the bank cannot trace the receiver. A third transaction of $15,000 had been stopped by the bank. Two transactions had gone through, $45 and a further withdrawal of $5000. The scammer had been able to infiltrate the couple’s bank account online, adjusting their withdrawal limit from $2,000 to $20,000. He discovered that he had numerous emails from the Commonwealth Bank alerting him to likely fraudulent activity relating to their bank accounts. The man told the couple not to go near the laptop or their mobiles until later the following day, when they would be contacted again.įeeling uneasy, Peter checked his emails early the next morning. “We were told there was going to be radiation in the computer. “This sounds so stupid now, telling it later,” Peter admitted. The man then said the viruses had been found, however, “the lines” needed to have further work done. “We were thinking it must be fair dinkum, otherwise why would he have been spending so much time on this,” Peter shared.

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The man stayed on the line after Peter had downloaded the software on his phone, “troubleshooting” a series of “problems”.

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PC or mobile) to anyone you do not know or trust.” The website states, “We advise TeamViewer users to be careful with unsolicited phone calls and to not grant access to your devices (e.g.

However, the company does have a disclaimer making customers aware that there have been many instances of scammers using the software to access victim’s personal devices and siphon away funds. TeamViewer is a free, remote access software that is used by many, lawfully around the globe. The Sydney-sider, while still talking to the man, searched the name of the app and thought it to be legitimate. Peter had returned home, and the man directed him to download the same app on his phone.

While the man kept calling, Catherine began to feel increasingly uneasy and eventually deleted the software.

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The initial call came when Peter was out, and as directed by the man on the phone, Catherine downloaded a free remote access software called TeamViewer onto the family laptop. “There was that sort of chat, it seemed to make it more convincing.” “He talked quite a bit about the NBN office in Mount Street, North Sydney and how they worked out of there. He has been held up, but would be there soon,” Peter recalled. “He said there was an engineer on his way, he was just up the road. The man instructed Catherine that NBN engineers had been in the region and a virus had been identified on their home electronics, both the family laptop and Catherine’s mobile. Speaking to 9News, Peter said, “ It’s very embarrassing, particularly when you normally pick these things and this was such a bizarre kind of experience.” What followed was a seven-hour saga that has left the elderly couple – aged in their 70s – $5045 worse off and wondering who they can trust.

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